SHIPPING INFORMATION

We strive to ensure that your order is processed and shipped as efficiently as possible. Below you will find detailed information about our shipping policies, including destinations, tracking, and additional charges for UK customers.

ORDER PROCESSING

We do our best to process and ship orders within 1-2 business day (Monday to Friday, excluding holidays). Our aim is to get your purchases to you as quickly as possible.

Please be aware that shipping times may extend beyond our standard processing window following a new collection launch or during sale periods due to the increased volume of orders. Rest assured, our team is working diligently to dispatch all orders as swiftly as possible.

SHIPPING COSTS

Shipping costs depend on the destination of your order:

Netherlands:

• Orders over €100: Free shipping
• Orders under €100: €6.95

International:
Shipping costs for international orders are calculated at checkout, depending on the destination country.

ADDRESS CHANGES & TRACKING

Once an order is placed, the shipping address cannot be changed as we promptly initiate the processing and transfer the order to the carrier. You will receive an email with the Track & Trace code, which allows you to track your package. Please note, tracking information may not be available until the next working day after the carrier has processed your order.

If you have not received your order, check with neighbors or look for a delivery note. If the Track & Trace code indicates delivery but you have not received anything, please contact us at info@itsdoa.nl

NON-DELIVERED ORDERS

If your order has not been delivered as expected, please use the Track & Trace code to check its status. If there are issues with the delivery, or if it’s marked as delivered but not received, please get in touch with us for assistance.